South East Water

For details of the hosepipe ban 2012 please go to this page: South East Water Hosepipe Ban 2012


South East Water
Rocfort Road



0845 602 1724

Parent Company:

Hastings Funds Management

About South East Water

South East Water supplies top quality drinking water to 2.1 million customers in Kent, Sussex, Surrey, Hampshire and Berkshire. Each day we supply 565 million litres of drinking water from our water treatment works along more than 14,500 kilometres of water mains to our customers’ taps. Our supply area covers 5,657 square kilometres.



146 Responses to “South East Water”

  1. Simon
    May 26, 2012 at 1:38 pm #

    When will the hose pipe ban be lifted

    • Hose
      May 28, 2012 at 10:15 am #

      That’s up to the water companies, but likely to stay at least for the summer.

    • Vince Hull
      July 6, 2012 at 4:20 pm #

      How can I switch from south east water to another supplier such as Thames Water?

  2. a cross
    May 26, 2012 at 2:57 pm #

    can kids use water balloons or guns in this heat ?

    • Hose
      May 28, 2012 at 10:15 am #

      There’s nothing in the rules that say they can’t.

  3. Kim
    May 26, 2012 at 6:10 pm #

    Just seen one of my neighbours watering their garden with a hosepipe – I thought the ban was still in place. Has it been lifted?

    • Hose
      May 28, 2012 at 10:16 am #

      No, all bans are still in place.

  4. david
    May 28, 2012 at 11:18 am #

    is there a hose pipe ban on and if there is how do you report it if some one is useing it for watering their garden

    • Hose
      May 28, 2012 at 12:28 pm #

      Yes. To report someone please contact your local water company.

  5. Sarah
    May 28, 2012 at 12:16 pm #

    we have an outdoor pond with fish, can we use the hose to clean the pump/filter? thanks.

    • Hose
      May 28, 2012 at 12:28 pm #

      Yes if it can’t be done any other way.

  6. Betty
    May 28, 2012 at 12:54 pm #

    If you are over 65 can you use a hosepipe to wter garden?

  7. kenny
    May 28, 2012 at 2:00 pm #

    what are the rules on using a jet wash for home use as i was told they are exempt is this true

    • Hose
      May 28, 2012 at 4:06 pm #

      No, you can’t use jet wash/pressure washers at home.

  8. john
    May 29, 2012 at 10:09 am #

    I feel that South East Water are handling the way alleged reports of breaches of the hosepipe ban badly. If a member of the public report someone then South East Water send the person a threatening letter a sort of yellow card, warning them of dire consequences if they are caught again.
    There is no independent check by an water company official before issuing the yellow card warning. This can obviously lead to innocent people receiving one due to false allegations by people out of spite and Malice.
    Also Pevensey Bay allotment holders should have been warned that they are in breach if they fill their water containers.
    I feel that the Water company should have informed the allotment Secretary and insisted that allotment holders receive notification of the rule change as it was the case before the hosepipe ban to fill water containers by hose.

    I’ve personally witnessed the hose pipe ban being flouted in the local area both at the allotment and elsewhere.

  9. Alistair Burgess
    May 30, 2012 at 2:51 pm #

    Why was Thanet Council watering with a hose pipe the gardens outside Albion Place Ramsgate at about 2pm today the 30th May 2012 ?

  10. Greta Khan
    June 1, 2012 at 8:51 am #

    How very interesting – hosepipe ban in force yet again Yet across the river Thames water – no ban. How about fixing some of the underground leks that are wasting away millions of litres each DAY? How about salination plant ? Blooming hell mates we are a island, surrounded by the blooming stuff! Greta Khan

    PS And there has been a visible leak in Bower Place, Maidstone for over a week, running aimlessly down the road, day in, day out; how about getting someone round to fix that? It has been reported enough times. And you can’t miss it – follow the stream of water to source …….. A very disgruntled gardender -

  11. julie
    June 1, 2012 at 11:31 am #

    Are you allowed to use a timer set drip feed watering system

    • Hose
      June 1, 2012 at 1:01 pm #

      Yes you are allowed.

      • madeleine
        June 9, 2012 at 7:01 pm #

        Has anyone out there noticed – we are an island (Surrounded by the wet stuff) wE have been offered supplies of water, which water companies have refused. Instead of paying such vast amounts of money on people that run(or try to) manage the system, the money hould be used to mend the ailing and failing undergound storage to help keep the reservoirs full. Too many leaks. Have you seen the palatial water Building on the River Thames? It is immoral! Also, why do certain people have concessions.At the end of the day. A BAN is a BAN. if you are that immobile, you can’t use a hose anyway, and if anyone else does it for you, they would be committing a crime! For every 1 person that is genuinely entitled to the bluebadge, there are a vast number that jump on the bandwagon and aren’t. I have friends in my area that have blue badges, but they wouldn’t dream of using the hosepipe. Its rubbing everyones noses in it. EGYPT is a hot country, they don’t have this problem and they taught us irrigation!

  12. Hilary
    June 9, 2012 at 6:05 am #

    Being a law abiding person I would not use my hosepipe during a ban – but really South East Water? I have received a letter about the ban and how I can help plan for future water demand ……..

    This is NOT a new issue. How can South East water suddenly, at the 11th hour ask how to plan their water issues. These issues have been around for as long as I have been a customer of South East Water which is 24 years. If South East Water had planned for future expansion 24 years ago, we would not have a hosepipe ban now when we are practically swimming to get to work because of unseasonably high rainfall.

    It’s a joke – get on with it and stop asking inane questions that you already know the answer to.

  13. Nik
    June 11, 2012 at 7:11 am #

    The owners of south east water justified the purchase because it was stable (captive Market), high yield (they can screw the captive market) and has potential for growth (the captive Market can be screwed further through water metering).

    There are two main issues. Firstly, water can be recycled an infinite number of times without degradation and secondly, with population growth unless large amounts of relatively clean water are flushed down our sewers the potential for serious blockages and the likelihood of diseases such as cholera may increase.

    With the widespread use of payment by usage through meters, people will send less water down the sewers.

    Why are our rulers allowing this when other countries rulers do not?

    Unless this Market is opened to competition in the same way as electricity, gas and telephones, we will continue to pay more for less, and this money will go overseas.

    Time to vote for those who promise to return utilities to public ownership

  14. Paul
    June 13, 2012 at 10:36 pm #

    We have bills from Southern Water and South East Water. How do we know if we can use our hosepipe or not?

    • Natalie
      July 1, 2012 at 11:35 am #

      I am a customer of both those companies. Southern Water is our waste water company and they have lifted their ban. But, South East Water, our water usage company, have not lifted their ban. I checked out both company websites and because it wasn’t obvious on either site, I emailed South East Water about 2 weeks ago and they said that for the time being they are not lifting their hosepipe ban, even though we’ve had considerable rain – the ban will stay in place for now.

  15. Liz
    June 13, 2012 at 11:47 pm #

    This maybe a daft question but can I use hosepipe to clean out my rabbit hutch? I seem to use far more with a watering can. I feel its not hygenic to not have my rabbits hutch cleaned out properly!!! Are we lifted tomoz or not?

  16. Dave
    June 28, 2012 at 4:22 pm #

    Considering all the rain that we have had in the past few months I think it is ridiculous that we are still in hose pipe ban. People have abided by this rule and are still being restricted, how about some reduction in our bills for using less and thus helping South East Water. The silly thing is that washing anything with a bucket of water uses far more than a quick spray with the hose or pressure washer.
    Come on South East Water do the right thing and lift the ban now!

  17. Brian
    June 29, 2012 at 9:57 am #

    I want to know why I am served water by South-east water which has a ban whereas I live in north hampshire where surrounding Thames Water customers are having their ban lifted.

    Beware all whistleblowers …. check your fact before reporting people. Not all houses in your village are served by the same supplier.

  18. Brian
    June 29, 2012 at 10:07 am #

    Can someone tell me why the water companies are allowed to initiate a ban without informing us each individually. They could offer an e-mail service to which we could all sign up.
    OK, I could check their website every week to see if they have made or removed a ban but then I cannot spend every day looking through all different web sites to see if any utility company etc have imposed regulations on me.
    They should be made to inform EVERY household just where they stand.

  19. G Slim
    June 29, 2012 at 5:10 pm #

    South-east Water is not providing a 100% service to its customers because of its continuing hose-pipe ban.

    South-East Water having so failed must reduce customers’ bills by reducing its water reduction charges.

    We have had enough of condescending comments from the SE Water website.

  20. Joy
    June 29, 2012 at 6:58 pm #

    We live in North Hampshire. Its about time the hosepipe ban was lifted ! I have looked on Southern Waters website/map to find that Winchester has had the hosepipe ban lifted. We only live approx; 15 miles away & we are still restricted. I am fed up using a bucket & cloth on the car.
    We have tried to conserve water as much as possible, + water butts for the garden, so we have done our bit to help !!
    So come on South East Water, we have had our ‘FAIR SHARE HEAVY RAIN ‘

  21. Gordon
    July 2, 2012 at 7:40 pm #

    It’s now July 2nd. Is there any end in sight for this hosepipe ban?

  22. George
    July 6, 2012 at 2:49 pm #

    This is now getting past the ridiculous, we have had almost continuous rain ever since the hosepipe ban was introduced yet Southeast water will still not lift the ban.
    lets think about it ! nobody needs to water there garden as the ground is sodden, Washing the car with buckets uses a lot more water than spraying with hose. Also me being a pensioner its hard work as i have to carry the buckets to my hard standing.
    Come on South East water think of your customers who are paying good money to you and not getting full service in the wettest summer or record.

  23. Brian
    July 6, 2012 at 6:44 pm #

    Bloody ridiculous!
    Hose pipe ban – Bah Humbug!
    If water stocks are not at over flow levels now then SE water needs to rethink is strategy!
    I don’t need a hose pipe to water the garden – its bloody wet already. But just to wash the car and hose off the decking and patio slabs would be nice, even if occasionally its too wet to have a BBQ or sit out!

    Come on SE Water get your finger out and lift the ban NOW.

  24. John
    July 6, 2012 at 8:31 pm #

    I started power washing our patio in march, I then stopped when the ban came in. Since then it’s almost been wet all the time, it’s covered in algae, it’s slippery and my wife of 65 has already had a fall. This ban I am sure was necessary but surely after months of rain it can be lifted, even on a temporary basis perhaps. I am sure they will lift it so they can water during the Olympics. I just want 30 minutes to make safe a patio, without the threat of a hefty fine.

  25. Matt
    July 6, 2012 at 9:38 pm #

    I agree. I wash my cars weekly hosepipe ban or not. With watering cans I use a lot more water. I can tell by the length of the wet running down the hill. Why are we paying for a service we can’t use? I expect the managers/directors are still getting a massive bonus! Come on now,enough is enough, we have all played the game long enough.

  26. Gordon
    July 7, 2012 at 9:38 am #

    I hope everyone has noticed the lack of response to the comments. Last reply – 1st June!

    • Hose
      July 7, 2012 at 1:32 pm #

      We give answers to questions about specific problems (where they’ve not been answered many times before). If you have a question about how the hosepipe ban affects you we’d be happy to try and answer.

    • Rob
      July 8, 2012 at 6:52 am #

      Gordon, it’s not just they are not replying to posts, they are now getting selective about what posts they are displaying on the board!

      • Hose
        July 8, 2012 at 7:13 am #

        Not true, except in extreme cases.

  27. Paul
    July 7, 2012 at 9:05 pm #

    This country is absolutly ridiculous. June has seen the wettest weather since records began. Today there are 150 flood alerts up and down the country. Yet South East Water stil have a hosepipe ban!

  28. George
    July 8, 2012 at 7:07 am #

    When do you expect to lift the ban.

    • Hose
      July 8, 2012 at 7:11 am #

      Please ask South East Water. We are an independent website reporting on the hosepipe ban as and when news comes out.

  29. Mark Barry
    July 8, 2012 at 9:14 am #

    Here we are surrounded by floods because the ground is so sodden and the water table so high it can’t take anymore rain and yet we still have a hosepipe ban! Absolutely ridiculous, I can’t help wonder whether we are being lied to. And how much water is being wasted by SE water due to leakage. Perhaps you would like to invest some of your huge profits in resolving this issue and perhaps building some reservoirs.

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