Hosepipe Ban

Water companies would face targets to help customers save more than 23 million litres of water a day (Ml/d), under proposals published by Ofwat. George Day, Ofwat’s Director of Network Regulation, said: “We have to use water more carefully and cut waste if we are to continue to enjoy safe,...

The Consumer Council for Water has applauded Wessex Water for sharing the company’s success with its consumers by using a portion of their profits to invest in improved services. The water watchdog recently wrote to each water company challenging them to think about consumers in their profit announcement...

The Consumer Council for Water has welcomed Thames Water’s announcement that it intends to establish a £5 million charitable trust and spend a further £5 million on community related projects in London and the South East. This is a positive first step in answering the Consumer Council for Water’s...

The Consumer Council for Water today (Thursday 5 June) called for customers to share in the success of Thames Water’s 34% increase in profits. Thames Water announced extremely good operational and financial results for 2007-08. The company is now more efficient leading to a reduction in operating...

Water and sewerage companies in England and Wales will soon be announcing profit figures for 2007/8 but consumers, as well as shareholders, should share in their success, says the Consumer Council for Water. The water watchdog has written to all water and sewerage companies calling for them to return...

Ofwat today published the second part of its review of competition in the water and sewerage sectors. In it they recommend that contestable water and sewerage markets are opened to competition where it will benefit consumers, and they describe the work we will be doing to enable this to happen. Ofwat...

After a severe drought in the south east of England in 2006, followed by one of the wettest summers on record in 2007, gardeners may be wary of what the summer of 2008 has in store. Whatever the weather, the Consumer Council for Water has tips to help keep gardens in tip top condition this summer. Take...

Ofwat today has fined Thames Water 0.7% of turnover (£9.7 million) for misreporting information and delivering poor service to customers. Ofwat is now publishing final notices penalising the company, after proposing to fine the company last September. Deficient systems and low business priority on reporting...

Ofwat today published its proposals to fine Severn Trent Water 3% of its turnover – a total of £35.8 million – for deliberately providing false information to the regulator and providing a poor service to its customers. Ofwat’s proposed fine on Severn Trent Water breaks down as follows: *...

GMB, the water workers union, plan to step up a campaign to secure a new ownership structure for the UK water industry that would lead to better value for consumers and open the way to develop new water supplies for London and the South East. This coincides with a warning sounded by the Paris-based Organisation...