Hosepipe Ban

Ofwat has provisionally decided not to allow Sutton and East Surrey Water to raise its prices by an average of 10.2% before inflation in 2009-2010. The application would have resulted in more than 250,000 consumers having a significant increase in their water bills. Ofwat’s draft decision means...

Ofwat today confirmed that it has fined Tendring Hundred Water a total of £42,000 for failing to provide the regulator with reliable, accurate and complete information. The fine has been confirmed following Ofwat’s proposal to fine the company in August 2008, following an accounting error that...

In support of Energy Saving Trust’s Energy Saving Week (20 to 26 October) the Consumer Council for Water is encouraging consumers to take a look at where they may be wasting water, energy, and therefore money around the home. Around three quarters of a household’s energy use relates to heating...

A report released today (Tuesday 9 September) by the Consumer Council for Water reveals that specific problems within a few water companies caused an 11 per cent rise in complaints last year, while complaints to many other water companies either remained steady or fell. Difficulties with the introduction...

Ofwat today published its proposals to fine Tendring Hundred 0.3% of its turnover – a total of £42,000 – for failing to provide the regulator with reliable, accurate and complete information. In September 2006 (PN 26/06) Ofwat published details of the accounting error that led to the company...

The Consumer Council for Water today (11 August) warned that Thames Water has proposed an average bill increase of 16% above the rate of inflation by 2015. This means that the average water and sewerage bill in the region could rise from £280 in 2009 to £329 by 2015 before inflation. The proposed price...

The Consumer Council for Water today warned that South West Water has proposed above inflation price rises between 2010 and 2015. This means that before inflation, the average metered water and sewerage bill could rise by 12.5% from £373 in 2009-10 to £421 in 2015. Unmetered water and sewerage bills...

The Consumer Council for Water today (Monday 11 August 2008) announced that water companies in England and Wales are proposing bill increases ranging from inflation only, up to over 25% above the rate of inflation between 2010 and 2015. Some water customers will see their bills rise by inflation only,...

Water companies, responding to Ofwat’s challenge, have delivered improvements to customer services and the environment. According to companies’ annual returns for 2007-08: * Every water company in England and Wales either hit or beat its leakage target; * Overall leakage fell by 127 million...

Ofwat today confirmed that it has fined Severn Trent Water £35.8million for deliberately providing false information to Ofwat and for delivering poor service to its customers. This breaks down as: £34.7 million (2.9% of 2006-07 turnover) for deliberately misreporting some key customer service information;...