Hosepipe Ban

The Consumer Council for Water today (11 August) warned that Thames Water has proposed an average bill increase of 16% above the rate of inflation by 2015. This means that the average water and sewerage bill in the region could rise from £280 in 2009 to £329 by 2015 before inflation. The proposed price...

The Consumer Council for Water today warned that South West Water has proposed above inflation price rises between 2010 and 2015. This means that before inflation, the average metered water and sewerage bill could rise by 12.5% from £373 in 2009-10 to £421 in 2015. Unmetered water and sewerage bills...

The Consumer Council for Water today (Monday 11 August 2008) announced that water companies in England and Wales are proposing bill increases ranging from inflation only, up to over 25% above the rate of inflation between 2010 and 2015. Some water customers will see their bills rise by inflation only,...

Water companies, responding to Ofwat’s challenge, have delivered improvements to customer services and the environment. According to companies’ annual returns for 2007-08: * Every water company in England and Wales either hit or beat its leakage target; * Overall leakage fell by 127 million...

Ofwat today confirmed that it has fined Severn Trent Water £35.8million for deliberately providing false information to Ofwat and for delivering poor service to its customers. This breaks down as: £34.7 million (2.9% of 2006-07 turnover) for deliberately misreporting some key customer service information;...

Water companies would face targets to help customers save more than 23 million litres of water a day (Ml/d), under proposals published by Ofwat. George Day, Ofwat’s Director of Network Regulation, said: “We have to use water more carefully and cut waste if we are to continue to enjoy safe,...

The Consumer Council for Water has applauded Wessex Water for sharing the company’s success with its consumers by using a portion of their profits to invest in improved services. The water watchdog recently wrote to each water company challenging them to think about consumers in their profit announcement...

The Consumer Council for Water has welcomed Thames Water’s announcement that it intends to establish a £5 million charitable trust and spend a further £5 million on community related projects in London and the South East. This is a positive first step in answering the Consumer Council for Water’s...

The Consumer Council for Water today (Thursday 5 June) called for customers to share in the success of Thames Water’s 34% increase in profits. Thames Water announced extremely good operational and financial results for 2007-08. The company is now more efficient leading to a reduction in operating...

Water and sewerage companies in England and Wales will soon be announcing profit figures for 2007/8 but consumers, as well as shareholders, should share in their success, says the Consumer Council for Water. The water watchdog has written to all water and sewerage companies calling for them to return...