Hosepipe Ban

Ofwat today announced targets for water companies to increase water efficiency savings by 40 per cent from 2010 - a response to lacklustre performance by some companies on helping their customers use water more wisely. The regulator is demanding that water companies help customers save at least 23 million...

The Consumer Council for Water today (18 November) welcomed the recommendations put forward in Martin Cave’s interim report on competition in the water industry, and is echoing the call to get competition right for business customers first. Dame Yve Buckland, Chair of the Consumer Council for Water,...

The interim report by Professor Martin Cave into competition and innovation in water markets is published today. The report sets out Professor Cave’s recommended measures for increasing retail competition in the water industry which could benefit customers and the economy by up to £600 million...

Ninety-six per cent of England’s bathing waters met the minimum water quality standards set by the European Bathing Water Directive this year and 65.7 per cent met the highest guideline standards according to tests carried out by the Environment Agency. Other results this year show: Of the 414...

Ofwat has provisionally decided not to allow Sutton and East Surrey Water to raise its prices by an average of 10.2% before inflation in 2009-2010. The application would have resulted in more than 250,000 consumers having a significant increase in their water bills. Ofwat’s draft decision means...

Ofwat today confirmed that it has fined Tendring Hundred Water a total of £42,000 for failing to provide the regulator with reliable, accurate and complete information. The fine has been confirmed following Ofwat’s proposal to fine the company in August 2008, following an accounting error that...

In support of Energy Saving Trust’s Energy Saving Week (20 to 26 October) the Consumer Council for Water is encouraging consumers to take a look at where they may be wasting water, energy, and therefore money around the home. Around three quarters of a household’s energy use relates to heating...

A report released today (Tuesday 9 September) by the Consumer Council for Water reveals that specific problems within a few water companies caused an 11 per cent rise in complaints last year, while complaints to many other water companies either remained steady or fell. Difficulties with the introduction...

Ofwat today published its proposals to fine Tendring Hundred 0.3% of its turnover - a total of £42,000 - for failing to provide the regulator with reliable, accurate and complete information. In September 2006 (PN 26/06) Ofwat published details of the accounting error that led to the company misreporting...

The Consumer Council for Water today (11 August) warned that Thames Water has proposed an average bill increase of 16% above the rate of inflation by 2015. This means that the average water and sewerage bill in the region could rise from £280 in 2009 to £329 by 2015 before inflation. The proposed price...