Hosepipe Ban

Water companies, responding to Ofwat’s challenge, have delivered improvements to customer services and the environment. According to companies’ annual returns for 2007-08: * Every water company in England and Wales either hit or beat its leakage target; * Overall leakage fell by 127 million...

Ofwat today confirmed that it has fined Severn Trent Water £35.8million for deliberately providing false information to Ofwat and for delivering poor service to its customers. This breaks down as: £34.7 million (2.9% of 2006-07 turnover) for deliberately misreporting some key customer service information;...